PROMO SHOPPING

Terms and Conditions of Pre-Sale:

1. The potential customer unconditionally accepts and is aware that the legal, civil, economic, and fiscal relationship arising from the purchase of this product is to be considered between the "private buyer" and the "producing/distributing company of the product."
2. The potential customer is fully informed and aware that Clickoggi, from an economic, legal, fiscal, and juridical standpoint, is solely an external company operating in the online marketing sector. Based on its corporate purpose, Clickoggi may choose to manage "the execution of advertising campaigns" for goods or services produced, distributed, or marketed by producing/distributing/commercial companies that opt to promote their products/services through affiliation networks, to which Clickoggi may be temporarily affiliated. In other words, Clickoggi selects products/services available in various affiliation networks, studies their brand, and implements, at its own expense and discretion, an online marketing strategy utilizing various channels provided by the internet (e.g., e-commerce, eBay, social networks, etc.). The purpose is to generate useful contacts (potential customers/leads) who show interest in the products/services and to connect these potential customers with the producing/distributing/commercial companies that own the products/services, transferring data and any payments through specific contact forms provided by the affiliation network. This network offers, without obligation, the opportunity for the external affiliate Clickoggi to create and manage advertising campaigns at its own expense and discretion.
3. The potential customer unconditionally accepts that the data provided after clicking the "purchase" button may be used by Clickoggi exclusively to transfer it to the producing/distributing/commercial companies through specific contact forms provided by the affiliation network, which offers, without obligation, the opportunity for the external affiliate Clickoggi to create and manage advertising campaigns at its own expense and discretion. Additionally, the potential customer agrees to receive future communications from Clickoggi regarding new commercial offers related to this product.
4. Pre-order:
   1. The potential customer unconditionally accepts that by clicking the "purchase" button or adding a product to the cart, they are simply placing a pre-order with an entity responsible for conducting advertising campaigns, not with a merchant or the actual producer/distributor of the product. This is because: due to the nature of the product, the potential customer may be contacted by the actual producer/distributor to verify their ability to use the product. Only then will a commercial transaction be finalized between the consumer/potential customer and the producing/distributing company, transitioning the potential customer to an actual customer, and the order will become effective.
   2. Clickoggi is not a merchant, does not own the product, does not physically possess it, and does not import, ship, or market the item in this advertisement in any way. Only when the customer’s data is received and used by the producing/distributing company, and provided the necessary conditions are met (confirmation of the pre-order by the customer), will a commercial transaction be finalized, transitioning the potential customer to a customer of the producing/distributing company, and the order will become effective.
5. Guarantees:
   1. Clickoggi guarantees that it will handle the potential customer’s data and any payments with the diligence of a prudent person from the moment the pre-order is placed until the data is effectively transferred to the producing/distributing company.
   2. Although Clickoggi is a marketing company and not a merchant or producer/distributor of the product and has activated the advertisement solely to generate a potential customer (not a buyer) and thus a useful contact, not a commercial transaction, Clickoggi guarantees the potential customer, to the extent possible, assistance with any issues arising with the producer/distributor. This assistance will be provided by facilitating interactions between the potential customer and the company for returns and refunds as required by applicable regulations, without any legal, juridical, fiscal, or commercial obligation to do so.
6. This advertisement is directed exclusively to private individuals, not companies. Clickoggi has no financial or economic relationships with the producing/distributing companies, only with the affiliation network that provides the offer on which the advertising campaign is built. Consequently, invoicing requests from companies can only be addressed to the producing/distributing companies during the confirmation call, based on their fiscal policies, and not to Clickoggi. Due to the nature of the pre-order, Clickoggi is not guaranteed compensation for each contact generated but receives non-detailed payments exclusively from the affiliation network through which it connects the potential customer and the producing/distributing company.
7. Clickoggi does not guarantee that the products are shipped from warehouses located in Italy or San Marino or that shipping is handled by specific couriers. It only guarantees that shipping complies with delivery times once the potential customer confirms the pre-order with the producer/distributor and a commercial transaction is effectively concluded between the two parties.
8. The potential customer unconditionally accepts that Clickoggi is not fiscally, juridically, legally, or civilly responsible for any disputes or issues of any nature arising from the confirmation of the order or the use of the product marketed by the producing/distributing company in this advertisement. For any disputes, refer to the producer/distributor, whose company details are always provided on the product packaging.
9. The potential customer unconditionally accepts that Clickoggi is only required to issue refunds for purchases made through the PayPal payment system, and only in cases where the distributor/producer of the product receives a return request within the terms and conditions provided by law, and only for sealed products. No refunds will be issued for unsealed products.
10. Clickoggi does not guarantee the accuracy of the information provided by the affiliation network or the distributing/producing companies, nor does it guarantee their compliance with applicable regulations, as it has no obligation, as a marketing agency, to verify anything related to the advertised product. In this regard, the potential customer unconditionally accepts that, for this product, the image is provided from the producer/distributor’s catalog, and the packaging may differ in minor details, as the producer/distributor reserves the right to modify such details at its sole discretion. Additionally, as producers are constantly working to improve their products, the potential customer accepts that the product’s content may differ from the description due to improvements in concentration or ingredients by the producer. Information regarding such conformity can be obtained during the confirmation call.
11. The potential customer accepts that the primary payment method for this product is cash on delivery (payment upon receipt), which will occur only after telephone confirmation and receipt of the product from the producer/distributor. If the potential customer chooses another payment method, Clickoggi may choose to immediately refund the customer and proceed with transferring the pre-order data to the distributor/producer, who will, upon confirmation of the purchase, ship the goods via cash on delivery. Alternatively, without creating any commercial obligation, Clickoggi may collect the payment and transfer it along with the data to the distributor/producer through the contact forms provided by the affiliation network.
12. Clickoggi is not responsible for statements made by any other online company, on any external or internal webpage of its e-commerce platform, regarding the product subject to this advertising campaign.
13. This advertisement does NOT guarantee anything, does NOT promise anything miraculous, and does NOT use deceptive tactics to encourage the user to pre-order the product by exploiting needs or discomforts of any nature. By clicking the "purchase" button and pre-ordering the product in this advertisement, the potential customer is aware of their desire to be contacted by the distributor/producer to purchase the product after telephone confirmation, not by Clickoggi, of their own free will, without any guarantee of results and without the fraudulent "satisfaction or refund" guarantee commonly found elsewhere. Furthermore, Clickoggi advises the potential customer to proceed with the pre-order ONLY if they are certain, following medical advice, that they can come into contact with the product and that its ingredients may actually provide benefits. In addition to medical advice, it is recommended to address any doubts, conditions, or disorders with the commercial/distributing/producing company during the pre-order confirmation call.
14. The purchase of the product by minors is prohibited. Purchases made by minors can generally be declared void, as individuals under 18 lack the capacity to act. This entitles parents to request a refund of the amount spent, voiding the consequences of the distance contract. However, this principle does not apply if the minor has concealed or falsified their age through deceptive behavior or by claiming to be of legal age when registering on this site.
15. Pursuant to Article 52 of Legislative Decree 206/2005 and subsequent amendments and integrations, except for the exceptions provided in Article 59 of the same decree, the consumer has a period of fourteen days to withdraw from a distance or off-premises contract without providing any reason and without incurring costs other than those specified in Article 56, paragraph 2, and Article 57. Due to the nature of the pre-order, this right begins and is calculated from the day the product is received at the customer’s home.
16. Regarding shipping times, the potential customer, by accepting the nature of the pre-order when clicking the "purchase" button/adding the product to the cart and providing their data, unconditionally accepts that the operational timelines of the distributing/producing company are as follows:
    • Pre-order submitted by 2:00 PM: phone call within 2 hours, and from the telephone confirmation, 30 minutes for packaging and pickup by the courier from the distributor/producer, with delivery in 1 or 2 working days.
    • Pre-order submitted after 2:00 PM: phone call within 12 hours, and from the telephone confirmation, 30 minutes for packaging and pickup by the courier from the distributor/producer, with delivery in 1 or 2 working days.
    The potential customer thus accepts that delays may occur due to their failure to respond to the mandatory confirmation call from the distributor, and they may not hold Clickoggi liable in any way for any delays.
17. Due to the purely advertising nature of the service, any negative feedback, even in comments, regarding the product’s ineffectiveness without evidence will be reported for removal and deleted.
18. Clickoggi, the affiliation network, and the distributing/producing companies cannot be held responsible in any way for the onset of illnesses or any physical conditions described as discomfort or otherwise negative to health. This is because, as stated in point 13 of these terms and conditions, the potential customer is advised BEFORE placing the pre-order to consult their primary care physician or specialist to determine with certainty whether their physical condition allows them to use or come into contact with the product in any way without health risks. The potential buyer is not only informed to be more aware of the risks associated with contact with the product in their specific case but is also encouraged in multiple parts of the description NOT to provide their data without prior certified medical advice prohibiting its use.
19. No term used in any online platform by the platform’s staff, for any reason, can be interpreted to alter Clickoggi’s corporate nature. For example, if the e-commerce platform or other platforms identify Clickoggi as the seller, this does not mean that Clickoggi is actually a company with a commercial purpose or that it proposes advertisements to sell or create a direct commercial transaction between itself and a potential customer.
    By making a purchase and thus a payment, you accept every word of the above.

Updated on January 20, 2021

Privacy Policy

This Application collects certain Personal Data from its Users.

Users may be subject to different levels of protection. Some Users may therefore enjoy greater protection. Further information regarding protection criteria can be found in the applicability section.

Types of Data Collected

Among the Personal Data collected by this Application, either independently or through third parties, are: first name; last name; phone number; address; province; email; postal code; city; Cookies; Usage Data.

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information notices displayed before the data collection.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Application.

Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide it, it may be impossible for this Application to provide the Service. In cases where this Application indicates certain Data as optional, Users are free to refrain from providing such Data without any consequences on the availability or functionality of the Service.

Users who have doubts about which Data is mandatory are encouraged to contact the Data Controller.

The use of Cookies—or other tracking tools—by this Application or by the providers of third-party services used by this Application, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy, if available.

The User is responsible for the Personal Data of third parties obtained, published, or shared through this Application and guarantees that they have the right to communicate or disseminate it, releasing the Data Controller from any liability towards third parties.

Methods and Place of Processing of Collected Data

Methods of Processing

The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.

Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) may have access to the Data, appointed, if necessary, as Data Processors by the Data Controller. An updated list of Data Processors can always be requested from the Data Controller.

Legal Basis for Processing

• The User has given consent for one or more specific purposes; Note: In some jurisdictions, the Data Controller may be authorized to process Personal Data without the User’s consent or another legal basis specified below, until the User objects (“opt-out”) to such processing. However, this does not apply if the processing of Personal Data is governed by European data protection legislation;
• The processing is necessary for the performance of a contract with the User and/or for pre-contractual measures;
• The processing is necessary to comply with a legal obligation to which the Data Controller is subject;
• The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
• The processing is necessary for the legitimate interests pursued by the Data Controller or third parties.

It is always possible to request the Data Controller to clarify the specific legal basis for each processing and, in particular, to specify whether the processing is based on law, required by a contract, or necessary to conclude a contract.

Place

The Data is processed at the Data Controller’s operational offices and in any other place where the parties involved in the processing are located. For further information, contact the Data Controller.

The User’s Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section on details of Personal Data processing.

In cases of enhanced protection, the User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or established by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.

If any of the transfers described above take place, the User can refer to the respective sections of this document or request information from the Data Controller using the contact details provided at the beginning.

Retention Period

Data is processed and stored for the time required by the purposes for which it was collected.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until the contract is fully performed.
• Personal Data collected for purposes related to the legitimate interests of the Data Controller will be retained until such interests are satisfied. The User can obtain further information regarding the legitimate interests pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.
• When processing is based on the User’s consent, the Data Controller may retain Personal Data longer until such consent is revoked. Additionally, the Data Controller may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, Personal Data will be deleted. Therefore, upon expiration of this period, the rights of access, deletion, rectification, and data portability can no longer be exercised.

Purposes of Processing Collected Data

The User’s Data is collected to enable the Data Controller to provide its Services, as well as for the following purposes: Contacting the User, Content commenting, Contact management and message sending, Payment management, Remarketing and behavioral targeting, Statistics, and Advertising.

For more detailed information on the purposes of processing and the Personal Data relevant to each purpose, the User can refer to the relevant sections of this document.

Details on the Processing of Personal Data

Content Commenting

Commenting services allow Users to make and publish their comments regarding the content of this Application.

Users, depending on the settings chosen by the Data Controller, may leave comments anonymously. If the Personal Data provided by the User includes an email address, it may be used to send notifications about comments on the same content. Users are responsible for the content of their comments.

If a third-party commenting service is installed, it may collect traffic data related to the pages where the commenting service is installed, even if Users do not use the commenting service.

Directly Managed Commenting System (this Application)
This Application has its own content commenting system.
Personal Data collected: last name; email; first name; phone number.

Contacting the User

Contact Form (this Application)
By filling out the contact form with their Data, the User consents to its use to respond to requests for information, quotes, or any other type of request indicated in the form’s header.
Personal Data collected: postal code; city; last name; email; address; first name; phone number; province.

Mailing List or Newsletter (this Application)
By registering for the mailing list or newsletter, the User’s email address is automatically added to a contact list to which email messages containing information, including commercial and promotional content, related to this Application may be sent. The User’s email address may also be added to this list as a result of registering with this Application or after making a purchase.
Personal Data collected: postal code; city; last name; email; address; first name; phone number; province.

Phone Contact (this Application)
Users who have provided their phone number may be contacted for commercial or promotional purposes related to this Application, as well as to fulfill support requests.
Personal Data collected: phone number.

Contact Management and Message Sending

This type of service allows the management of a database of email contacts, phone contacts, or any other type of contact used to communicate with the User.
These services may also collect data regarding the date and time of message viewing by the User, as well as the User’s interaction with them, such as information on clicks on links included in the messages.

Skebby (Skebby – Mobile Solution S.r.l.)
Skebby is a service for managing phone contacts and communication provided by Skebby – Mobile Solution S.r.l.
Personal Data collected: phone number.
Place of processing: Italy – Privacy Policy.

Payment Management

Payment management services allow this Application to process payments via credit card, bank transfer, or other methods. The data used for payment is acquired directly by the requested payment service provider without being processed by this Application in any way.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or payment notifications.

PayPal (Paypal)
PayPal is a payment service provided by PayPal Inc., which allows the User to make online payments.
Personal Data collected: various types of Data as specified in the service’s privacy policy.
Place of processing: See PayPal’s privacy policy – Privacy Policy.

Advertising

This type of service allows the User’s Data to be used for commercial communication purposes in various advertising formats, such as banners, also related to the User’s interests.
This does not mean that all Personal Data is used for this purpose. Data and conditions of use are specified below.
Some of the services listed below may use Cookies to identify the User or employ behavioral retargeting techniques. In addition to the opt-out options offered below, the User can opt out via the Network Advertising Initiative.

Direct Email Marketing (DEM) (this Application)
This Application uses the User’s Data to send commercial proposals related to services and products provided by third parties or unrelated to the product or service provided by this Application.
Personal Data collected: email.

Remarketing and Behavioral Targeting

This type of service allows this Application and its partners to communicate, optimize, and serve advertisements based on the User’s past use of this Application. This activity is carried out by tracking Usage Data and Cookies and may be transferred to partners.

Facebook Custom Audience (Facebook, Inc.)
Personal Data collected: Cookies; email.
Place: United States – Privacy Policy – Opt Out.

Facebook Remarketing (Facebook, Inc.)
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy – Opt Out.

Remarketing with Google Analytics (Google LLC)
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy – Opt Out.

Remarketing Google Ads (Google LLC)
Users can opt out of Google’s ad personalization via Google Ads Settings.
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy – Opt Out.

Google Ad Manager Audience Extension (Google LLC)
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy – Opt Out.

Statistics

AdEspresso Conversion Tracking (Creative Web Srl)
Personal Data collected: Cookies; Usage Data.
Place: Italy – Privacy Policy.

Facebook Ads Conversion Tracking (Facebook Pixel) (Facebook, Inc.)
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy.

Google Ads Conversion Tracking (Google Inc.)
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy.

Twitter Ads Conversion Tracking (Twitter, Inc.)
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy.

Yahoo Advertising Conversion Tracking (Yahoo! Inc.)
Personal Data collected: Cookies; Usage Data.
Place: United States – Privacy Policy.

Directly Collected Statistics (this Application)
This Application uses an internal statistics system that does not involve third parties.
Personal Data collected: Cookies; Usage Data.

Additional Information on Personal Data

Sale of Goods and Services Online

The Personal Data collected is used to provide services to the User or for the sale of products, including payment and possible delivery. The Personal Data collected to complete the payment may include credit card details, the bank account used for the transfer, or other payment methods provided. The payment data collected by this Application depends on the payment system used.

User Rights

Users may exercise certain rights with respect to the Data processed by the Data Controller.

In cases of enhanced protection, the User may exercise all the rights listed below. In any other case, the User can contact the Data Controller to find out which rights are applicable in their case and how to exercise them.

• Withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously given.
• Object to the processing of their Data. The User can object to the processing of their Data when it occurs on a legal basis other than consent.
• Access their Data. The User has the right to obtain information about the Data processed by the Data Controller, certain aspects of the processing, and to receive a copy of the processed Data.
• Verify and request rectification. The User can verify the accuracy of their Data and request its updating or correction.
• Obtain restriction of processing. When certain conditions are met, the User can request the restriction of the processing of their Data.
• Obtain deletion or removal of their Personal Data. When certain conditions are met, the User can request the deletion of their Data by the Data Controller.
• Receive their Data or have it transferred to another controller. The User has the right to receive their Data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transferred to another controller.
• Lodge a complaint. The User can lodge a complaint with the competent data protection authority or take legal action.

Details on the Right to Object

When Personal Data is processed in the public interest, in the exercise of official authority vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object for reasons related to their particular situation.

Users are informed that, if their Data is processed for direct marketing purposes, they can object to the processing without providing any reason.

How to Exercise Rights

To exercise their rights, Users can send a request to the contact details of the Data Controller provided in this document. Requests are processed free of charge and handled by the Data Controller as soon as possible, in any case within one month.

Applicability of Enhanced Protection Level

While most provisions of this document apply to all Users, some are expressly subject to the applicability of an enhanced level of protection for the processing of Personal Data.

This enhanced level of protection is always guaranteed when the processing:

• Is carried out by a Data Controller based in the EU; or
• Concerns Personal Data of Users located in the EU and is related to the offering of goods or services, whether paid or free, to such Users; or
• Concerns Personal Data of Users located in the EU and allows the Data Controller to monitor the behavior of such Users to the extent that such behavior takes place within the EU.

Cookie Policy

This Application uses Cookies. To learn more and view the detailed information, the User can consult the Cookie Policy.

Additional Information on Processing

Legal Defense

The User’s Personal Data may be used by the Data Controller in court or in the preparatory stages of potential legal proceedings to defend against abuses in the use of this Application or related Services by the User.

The User declares that they are aware that the Data Controller may be required to disclose Data by order of public authorities.

Specific Information Notices

Upon the User’s request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services or the collection and processing of Personal Data.

System Logs and Maintenance

For operational and maintenance purposes, this Application and any third-party services used by it may collect system logs, i.e., files that record interactions and may contain Personal Data, such as the User’s IP address.

Information Not Contained in This Policy

Further information regarding the processing of Personal Data may be requested at any time from the Data Controller using the contact details provided.

Response to “Do Not Track” Requests

This Application does not support “Do Not Track” requests. To find out if any third-party services used support them, the User is invited to consult their respective privacy policies.

Changes to This Privacy Policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application, as well as, where technically and legally feasible, by sending a notification to Users through one of the contact details held by the Data Controller. Please check this page regularly, referring to the date of the last modification indicated at the bottom.

If the changes affect processing whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

Definitions and Legal References

Personal Data (or Data)
Any information that, directly or indirectly, including in connection with any other information, such as a personal identification number, makes a natural person identified or identifiable.

Usage Data
Information collected automatically through this Application (including from third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User connecting to this Application, URI addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response, the country of origin, the characteristics of the browser and operating system, the various temporal aspects of the visit, and details regarding the path followed within the Application.

User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject
The natural person to whom the Personal Data refers.

Data Processor (or Processor)
The entity that processes Personal Data on behalf of the Data Controller.

Data Controller (or Controller)
The entity that determines the purposes and means of the processing of Personal Data. Unless otherwise specified, the Data Controller is the owner of this Application.

This Application
The hardware or software tool through which the Personal Data of Users is collected and processed.

Service
The service provided by this Application.

European Union (or EU)
References extend to all current EU and EEA member states.

Cookie
A small piece of data stored on the User’s device.

Legal References
This privacy policy is drafted based on multiple legislative frameworks, including Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR). Unless otherwise specified, this privacy policy applies exclusively to this Application.

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Refund Policy

Overview

We aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a refund under the terms outlined below.

Right to Withdraw

In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days from the date you receive the package, without providing any reason.

Conditions for Refund

To be eligible for a refund:

• The return request must be made within 14 calendar days from the date of delivery.
• The product must be returned in its original condition, unused, unopened, and with all seals, packaging, and accessories intact.
• The product must be accompanied by proof of purchase (e.g., order confirmation or receipt).

Returns of unsealed or used products will not be accepted, except in cases where the product is defective or damaged upon receipt.

Return Process

1. Contact Us: To initiate a return, contact our customer service team at support@promoshopping.com within 14 days of receiving your package. Provide your order number and a brief description of the reason for the return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to return the product.
3. Return Shipping: You are responsible for the cost of return shipping unless the product is defective or was sent in error. We recommend using a trackable shipping method to ensure the package reaches us.
4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the refund conditions.
5. Refund Processing: If approved, your refund will be processed within 7-10 business days to the original payment method. Shipping costs are non-refundable.

Exceptions

The following items are not eligible for return:

• Products that have been opened, used, or are not in their original condition.
• Products that are personalized or custom-made.
• Products that are not returned within the 14-day withdrawal period.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us immediately at support@promoshopping.com with photos of the issue. We will arrange for a replacement or refund, including any associated shipping costs, at no additional cost to you.

Payment Method for Refunds

Refunds will be issued to the original payment method used for the purchase. For cash-on-delivery orders, refunds will be processed via bank transfer after verifying the return. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

For any questions or assistance with returns, please reach out to our customer service team:

Email: support@promoshopping.com
Operating Hours: Monday–Friday, 9 AM – 5 PM

Legal References

This refund policy complies with the provisions of Article 52 of Legislative Decree 206/2005 (Italian Consumer Code) and Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR), as applicable. Your statutory rights as a consumer are not affected by this policy.

Last Updated: August 28, 2025